At ClutchCraze Bags, we value your satisfaction and want you to shop with confidence. Every bag is carefully inspected before shipping, but if you are not fully satisfied, our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may apply.

1. Eligibility for Returns

You may request a return or exchange if:

  • The bag is unused, undamaged, and in its original condition.
  • The product is returned with original packaging, dust bags, and tags intact.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products showing signs of use, scratches, stains, or wear.
  • Customized or specially ordered bags.
  • Clearance or sale items marked as final sale.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  • Contact us immediately at info@clutchcrazebags.store with your order details and photos of the product.
  • After verification, we will arrange a replacement, exchange, or refund depending on stock availability.
  • In such cases, ClutchCraze Bags will cover the return shipping costs.

4. Refund Process

  • Once your return is received and inspected, you will be notified regarding approval or rejection of your refund.
  • Approved refunds will be issued through your original payment method (Cash on Delivery adjustments, JazzCash, or EasyPaisa).
  • Refund processing time may vary depending on the payment provider.

5. Exchanges

  • Exchanges are allowed for eligible products if the requested style or color is available.
  • If the replacement product is unavailable, you may choose another item or request a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs for voluntary returns (e.g., change of mind).
  • Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

📧 Email: info@clutchcrazebags.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan