At ClutchCraze Bags, accessible at clutchcrazebags.store, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Name, email address, phone number, and shipping/billing address.
  • Order Details: Products purchased, order history, and payment method (Cash on Delivery, JazzCash, or EasyPaisa).
  • Non-Personal Information: IP address, browser type, device details, and browsing activity.
  • Communication Data: Messages and inquiries sent via email or contact forms.

2. How We Use Your Information

Your data helps us to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, services, and product offerings.
  • Share promotions, updates, or new arrivals (only if you opt-in).
  • Ensure website security and prevent fraud.

3. Payment Information

We only accept payments via:

  • 💵 Cash on Delivery (COD)
  • 📲 JazzCash
  • 📲 EasyPaisa

We do not store or handle sensitive financial details. JazzCash and EasyPaisa transactions are processed securely by their respective service providers.

4. Cookies and Tracking

Our website uses cookies to improve your shopping experience. Cookies help us:

  • Remember your preferences and shopping cart.
  • Track website performance and improve navigation.
  • Personalize offers and recommendations.

You may disable cookies in your browser settings, but some site features may not function correctly.

5. Sharing of Information

We respect your privacy and do not sell or trade your information. However, your data may be shared with:

  • Courier Services to deliver your orders.
  • Payment Providers (JazzCash, EasyPaisa) to process secure payments.
  • Analytics/IT Services to improve our website and protect against fraud.
  • Legal Authorities when required by law.

6. Data Security

We use secure technologies to protect your personal data from unauthorized access, misuse, or loss. All payment transactions are processed securely.

7. Your Rights

As a customer, you have the right to:

  • Request access to your personal data.
  • Request corrections for inaccurate or incomplete information.
  • Request deletion of your data, subject to legal or transactional obligations.
  • Opt-out of promotional emails at any time.

8. Third-Party Links

Our website may contain links to external sites (such as courier or payment providers). We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: info@clutchcrazebags.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan